311 Responsible Gaming — Play Smart, Live Balanced
At 311, we believe that great entertainment starts with awareness and self-control. This page provides guidance, advice, and tools to help you enjoy our platform in a healthy, fully responsible way.
311's Commitment to Responsible Gaming
311 is more than an entertainment platform — we take genuine responsibility for the wellbeing of every user. We believe online gaming should remain a source of fun and recreation, not a cause of stress or financial hardship.
As a platform serving users in Malaysia, 311 takes a proactive approach to helping users stay in control of their gaming habits. We provide a range of self-control tools that can be used at any time, and we encourage all users to make active use of them.
Our goal is simple: to ensure every gaming session on 311 takes place in a safe, controlled, and enjoyable environment — without compromising your finances, relationships, or mental well-being.
Recognise the Signs of Risky Gaming Behaviour
Awareness is the first step. Here are some signs that you or someone you care about should take seriously.
- Playing longer than originally planned
- Thinking about gaming almost constantly
- Increasing bet sizes to get the same level of excitement
- Feeling anxious or restless when not playing
- Playing to escape problems or feelings of sadness
- Borrowing money or selling assets to fund gaming
- Lying to family members or friends about gaming
- Neglecting work or family responsibilities
- Repeatedly trying to cut back but failing
- Continuing to play even after suffering significant losses
If you recognise several of the signs above in yourself, that's not a sign of weakness — it's a sign that it's time to seek support. 311 welcomes you to reach out to our support team or make use of the self-control tools available.
Tips for Setting Effective Time & Budget Limits
Set a clear time limit before starting any gaming session. As a general guide, avoid playing for more than one to two hours at a stretch. Use your phone's timer as a reminder. When the limit is up, stop — regardless of whether you're winning or losing. Decisions made on emotion rarely end well.
Decide on the amount you're comfortable losing each month without affecting daily needs, bills, or savings. Think of it as an entertainment expense — the same way you'd budget for a movie or a dinner out. Never use money set aside for daily expenses, emergency savings, or borrowed funds for gaming.
One of the most dangerous habits in gaming is trying to win back lost money by betting more. This is known as "chasing losses" and often leads to even greater losses. If you've hit the daily or monthly loss limit you set for yourself, stop completely for the day.
Self-Control Tools Provided by 311
Deposit Limit
311 lets you set daily, weekly, or monthly deposit limits through your account settings. Once a limit is in place, our system will block any deposit that exceeds that amount within the chosen period. You can lower your limit at any time with immediate effect, but increases take a few days to kick in — ensuring any changes are made with a clear head.
Cooling-Off Period
If you feel like you need a break from the platform, 311 offers cooling-off periods of 24 hours, 72 hours, or 7 days. During this time, you won't be able to log in or make any transactions. It's a chance to step back and reassess your gaming habits, free from any pressure.
Self-Exclusion
For those who need a longer break or want to stop entirely, 311 supports the concept of self-exclusion for extended periods — whether that's one month, three months, or six months. During the self-exclusion period, your account will be fully suspended. To find out how to activate this feature, contact the 311 support team at [email protected].
- I have set a monthly deposit limit
- I only play with disposable income, not money set aside for necessities
- I set a time limit before every session
- I don't play when I'm in an unstable emotional state
- I know how to use the break tools if I need them
- I know the helpline number if I ever need it
Minor Protection & Life Balance
The 311 platform is restricted to users who are aged 18 years and above only. We take the following steps to ensure minors cannot access the platform:
- Age verification during account registration
- KYC process requiring official identification documents
- Immediate account closure if verification confirms an underage user
Parents and guardians are advised to ensure that devices used by their children are protected with appropriate parental controls to prevent access to online gambling sites.
Online gaming is just one of many ways to have fun. Make sure it doesn't take over the important areas of your life:
- Spend quality time with family and friends
- Maintain a healthy work or study routine
- Explore other hobbies and recreational activities offline
- Make sure you're getting enough sleep and eating well
- Don't let gaming replace real-life social connections
Seek Professional Help When Needed
If you or someone you know needs help with a gaming problem, don't hesitate to reach out for professional support. Here are some steps you can take:
- Reach out to Malaysia's national counselling helpline for immediate emotional support
- Consult a registered doctor or mental health counsellor for a proper assessment and guidance
- Join a local support group that helps individuals manage gambling habits
- Contact the 311 support team at [email protected] to activate self-control tools or find out more about the support resources available
Remember — asking for help is a sign of strength, not weakness. 311 is always here to support you in maintaining a safe and healthy gaming experience.
We're Always Here for You
If you have questions about our self-control tools or want to learn more about responsible gaming at 311, our team is here to help. Visit the FAQ page or log in to manage your account settings.